Brother Printer Issue

Incident Report for One Church Software

Resolved

Version 1.4.4 of the iOS app is now available in the Apple App Store. This update resolves the Brother printer issues. Please update your app to get the fix. If you don't see it yet, it may take a little time to appear in your region; try again shortly.
Posted Aug 06, 2026 - 18:44 EDT

Update

The iOS app is still pending review by Apple. We've submitted an expedited review request in hopes of speeding things up and will post an update here as soon as we have news.
Posted Aug 06, 2026 - 18:23 EDT

Identified

Brother label printing is currently not working in the iOS check-in app. We've submitted version 1.4.4 with a fix to Apple and are waiting on their approval. Until it's live, you can use the Android app or a different printer (Dymo, Zebra) if labels are needed.
Posted Aug 05, 2026 - 15:34 EDT
This incident affected: Check-In System.